Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of ServiceLine AI (the “Service”), operated by ServiceLine AI (“we,” “us,” or “our”). By creating an account, starting a trial, or using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

2. The Service

ServiceLine AI is a multi-tenant software platform that helps HVAC service companies answer inbound calls with an AI receptionist, qualify callers, book appointments against configured calendars, sync selected CRM data, notify teams, and manage related settings in a dashboard.

Features depend on your plan, configuration, and connected third-party providers (for example voice, calendar, CRM, SMS, email, and billing). We may change, suspend, or discontinue features with reasonable notice when practicable.

3. Accounts and access

You must provide accurate account information and keep credentials secure. You are responsible for activity under your organization’s account, including invitations you send. Owner and admin roles control billing, integrations, and team access; choose them carefully.

4. Plans, trials, and billing

Paid plans, trials, and usage fees are described at checkout and on our pricing page. Unless stated otherwise, trials require a payment method; after the trial, subscription charges continue until you cancel. Usage (such as billable voice seconds) may be metered and billed in addition to the base subscription.

Payments are processed by Stripe. Taxes may apply. Canceling stops future subscription renewals according to Stripe’s billing cycle; it does not automatically delete your data. See our Privacy Policy for retention and deletion.

5. Your responsibilities

You are responsible for:

• Configuring business hours, service area, scripts, transfers, and emergency messaging for your shop
• Obtaining any notices, consents, or licenses required by law for call recording, AI disclosure, SMS, or marketing to your callers and customers (including TCPA and state recording laws where applicable)
• Reviewing and approving agent behavior, transfer numbers, and escalation rules before going live
• Keeping Jobber, Cal.com, phone, and other integrations accurate and authorized
• Not using the Service for unlawful, abusive, fraudulent, or harmful purposes

6. AI, emergencies, and no professional advice

The assistant is automated software. It can misunderstand callers, miss context, or fail. It does not provide medical, legal, tax, engineering, or licensed professional advice. For fire, gas leak, carbon monoxide, medical emergency, or other immediate danger, callers should contact 911 or local emergency services. Your configured emergency script must make that clear. We do not guarantee that every emergency will be recognized or handled correctly.

7. Third-party services

The Service integrates with providers such as Retell (voice), Cal.com (scheduling), Jobber (CRM), Stripe (payments), Twilio (SMS), Resend (email), and Supabase (auth/database). Their terms and privacy policies apply to their processing. We are not responsible for outages or acts of those providers beyond our reasonable control.

8. Intellectual property

We own the Service, branding, and related software. You retain ownership of your content and customer data. You grant us a limited license to host, process, and transmit that data solely to operate and improve the Service for you.

9. Suspension and termination

We may suspend or terminate access for nonpayment, abuse, security risk, or material breach. You may stop using the Service and cancel through the billing portal. After cancellation, export access may remain for a limited retention period, then data may be deleted as described in the Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, PERFECT TRANSCRIPTION, OR THAT EVERY CALL WILL BE ANSWERED OR BOOKED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

12. Indemnity

You will defend and indemnify us against claims arising from your content, your callers’ interactions, your failure to obtain required consents, your emergency or recording configuration, or your misuse of the Service, except to the extent caused by our willful misconduct.

13. Changes

We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after the effective date constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms: contact us through the product or your onboarding channel. Related pages: Privacy Policy and Security.